Privacy Policy

Aurora Assist Appliance Repair respects your privacy and is committed to protecting the information you provide through this website. This Privacy Policy explains how information is collected, used, shared, and protected when you visit this website, place a call, submit a call request or service request form, or otherwise communicate regarding repair-related services. By using this website, calling, or submitting information through the website, you agree to the practices described in this Privacy Policy.

This website is primarily informational and does not process purchases, payments, or credit card transactions through the website. The website includes a call request form or service request form that sends the information you submit to Aurora Assist Appliance Repair by email for follow-up regarding requested services.

Information collected may include personal information you voluntarily provide, such as your name, phone number, email address, address, appliance details, service request details, scheduling preferences, and any other information you choose to submit through the website, by phone, by text message, by email, or through other direct communications. If you contact Aurora Assist Appliance Repair, records of those communications may also be maintained for customer service, operational, training, quality assurance, and documentation purposes.

In addition to information you voluntarily provide, certain non-personal information may be collected automatically when you visit the website. This may include your IP address, browser type, device type, operating system, referring pages, pages visited, approximate geographic location, date and time of access, and general browsing behavior. This information may be collected through cookies, web beacons, similar tracking technologies, server logs, or analytics tools in order to operate the website, understand traffic patterns, improve user experience, enhance website functionality, and support internal business purposes.

Cookies and web beacons may be used to remember preferences, measure website performance, improve navigation, understand how visitors use the website, and support general website administration. Most browsers allow you to control cookies through browser settings. If you choose to disable cookies, some website features or functionality may be limited or may not operate as intended.

Aurora Assist Appliance Repair may use the information collected to respond to inquiries, schedule and coordinate service, communicate regarding appointments and repair needs, confirm requests, provide updates, improve customer service, maintain business records, troubleshoot website issues, monitor website performance, prevent misuse, and support everyday business operations. Information may also be used to contact you by phone, email, or text message for service-related purposes.

By calling Aurora Assist Appliance Repair or submitting a request through the website, you expressly agree to allow Aurora Assist Appliance Repair and its partners to contact you via phone, email, or text message for service-related purposes, including appointment coordination, service updates, confirmations, follow-up communications, and operational matters connected to your inquiry or requested services. Your consent applies even if you previously registered your number on a state or federal do-not-call list, to the extent permitted by applicable law and where the communication relates to your request or an existing business interaction.

You acknowledge and agree that the information you provide may be shared with trusted partners, contractors, technicians, dispatch providers, communication providers, website providers, hosting providers, analytics providers, customer service providers, and other service or operational partners when reasonably necessary to respond to your inquiry, facilitate scheduling, provide requested services, support operations, maintain systems, or otherwise carry out legitimate business needs. These trusted partners may use the information only as reasonably necessary to perform operational and service-related functions or as otherwise permitted by law.

Aurora Assist Appliance Repair does not sell personal information in the ordinary course of business through this informational website. However, information may be disclosed when Aurora Assist Appliance Repair believes such disclosure is necessary or appropriate to comply with law, regulation, subpoena, court order, legal process, law enforcement request, insurance matter, fraud prevention effort, safety concern, investigation, business transfer, or protection of rights, property, or operations.

Because the website’s request form sends submissions by email, information transmitted through the website may be routed or stored through email systems and related service providers. While reasonable measures may be used to protect information, no website, server, email transmission, or electronic storage system can be guaranteed to be completely secure. By using the website and submitting information, you understand and accept these inherent risks.

Aurora Assist Appliance Repair may retain submitted information, correspondence, and related records for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and legal records, resolve disputes, enforce agreements, and comply with legal obligations.

If you wish to stop receiving text messages, calls, or emails related to website inquiries or service communications, you may request to opt out of non-essential future communications by calling (983) 213-6976. Even if you opt out of certain communications, Aurora Assist Appliance Repair may still contact you as necessary regarding an active service request, appointment, ongoing job, legal matter, recordkeeping obligation, or other permitted purpose.

This website is not directed to children under the age of 13, and Aurora Assist Appliance Repair does not knowingly collect personal information online from children under 13 through the website. If information is believed to have been submitted by or about a child under 13 in a manner inconsistent with applicable law, reasonable efforts may be made to delete it when appropriate.

Depending on applicable state law, you may have certain rights regarding personal information, such as the right to request access to, correction of, or deletion of certain personal information, subject to legal exceptions and verification requirements. Aurora Assist Appliance Repair may require sufficient information to verify the identity and authority of the requesting person before responding to any request concerning personal information.

This website may contain links to third-party websites, tools, or services that are not owned or controlled by Aurora Assist Appliance Repair. Aurora Assist Appliance Repair is not responsible for the privacy, security, content, or practices of any third-party website or service. Your use of any third-party website or service is at your own risk and subject to that third party’s terms and policies.

By using this website, placing a call, or submitting a service request, you agree that any dispute, claim, or controversy arising out of or relating to the website, your communications, any service inquiry, or any services provided or arranged shall first be addressed exclusively through direct good-faith negotiation. You further agree to waive, to the fullest extent permitted by law, any right to sue or take legal action beyond direct negotiation for disputes related to the website or services.

To the fullest extent permitted by applicable law, you further agree that the maximum total compensation, damages, recovery, or liability available for any claim, dispute, or controversy of any kind arising from or related to the website, any submission, any communication, or any services shall not exceed $100 in the aggregate, regardless of the legal theory asserted.

To the fullest extent permitted by applicable law, you also agree that each party shall bear its own legal fees, attorney’s fees, costs, and expenses in connection with any dispute, claim, or controversy related to the website, communications, or services, regardless of outcome.

Nothing in this Privacy Policy is intended to waive any rights or limit any obligations in a manner that is prohibited by applicable law. If any provision of this Privacy Policy is found to be invalid, unenforceable, or unlawful under applicable law, that provision shall be enforced to the maximum extent permitted and the remaining provisions shall remain in full force and effect.

Aurora Assist Appliance Repair may update or revise this Privacy Policy from time to time to reflect changes in business practices, legal requirements, website functionality, or operational needs. Any updated version will become effective when posted on the website, and your continued use of the website or continued communications after changes are posted constitutes acceptance of the revised Privacy Policy.

By accessing or using this website, calling Aurora Assist Appliance Repair, submitting a request form, or otherwise providing information in connection with appliance repair inquiries or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and the practices and terms described in it.